qualche conversazione con rapidshare.com; il mio account sembra sparito

I received from rapidshare.com this email

RapidShare

A Io

25 Set 2013

 

Experience the new RapidShare now Hello xxxxxxxxxxxxxxxxx Welcome From now on everything will be more comfortable, faster and easier for you: Storing, sharing and sending your files with maximum security. Important: Nothing has changed with regards to your files on RapidShare. All accounts remain active. You will however receive more storage space and greater speed free of charge. Your secure online storage space After an intensive development period, we are able to present you with a completely revamped platform. With a fresh design, a better overview and improved services. And this is only the beginning - soon we will personally inform you about exciting additional features. RapidShare puts the pedal to the metal. Stay on the ball. RapidShare respects your privacy. Start uploading, sharing and securing your files on RapidShare, the secure online storage provider available since 2006. To your account We are pleased to have you as a RapidShare customer. Kind regards Kurt Sidler RapidShare AG Management Share this E-Mail via | Customer Service Team E-Mail support@rapidshare.com Telephone +41 41 748 78 80 Skype Support rs_skype_support Contact RapidShare AG, Schochenmühlestrasse 6, 6340 Baar, Switzerland Opening hours Mondays to Fridays 9 am - 6 pm Support languages: English & German © RapidShare AG Unsubscribe | Privacy Please click here if this E-Mail is not displayed properly.

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I sent to rapidshare.com this email

Io

A support@rapidshare.com

Apr 12 alle 7:03 PM

i am an user of your service, like the previous e mail show.

but i am experiencing a lot of problems with the sign in to my account.

i cann't to sign in my account from a some time. i have this e mail and my password has not changed. 

i am interesting to maintain my account. has something changed? and what must i do to acced to  my account?

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I received this email as an answer.

RapidShare AG - Support Team

A Io

Apr 15 alle 9:12 AM

Dear customer,


Thank you for your inquiry.

Unfortunately, with the available information we cannot verify you as the owner of any account yet.

Please be aware, it is very important that you send us the payment details from your last payment.

If you have paid via PayPal, please send us the transaction ID (17 digit and letters) from your PayPal account or the receipt number (XXXX-XXXX-XXXX-XXXX) directly.

If you have paid via credit card, please send us the transaction ID (gco#1234567890) which was sent to you via email after completion of the payment.

If you have paid via paysafecard, please send us the transaction ID (15 digits).
https://customer.cc.at.paysafecard.com/psccustomer/GetWelcomePanelServlet

If you have paid via infin, please send us the TAN code (5 digits).

If you have paid via Call2Pay, please send us the transaction ID (mip#abcdfg123456789).

If you have paid to a reseller, please contact your reseller directly, because he manages your account. A complete list of our resellers can be viewed on our website here:
https://rapidshare.com/#!buyrapids_reseller

Please include the information in your email text and do not send it as an attachment.

Thank you.
Best regards



                   Thomas Klaiber
                   RapidShare Support

                   RapidShare AG
                   Schochermühlestrasse 6
                   6340 Baar
                   Switzerland

                   Telephone: +41 41 748 78 80
                   Email: support@rapidshare.com

14.04.2014 10:56 - xxxxxxx schrieb:

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